Terms

1. Provider and service

Provider: Aleksandar Mladenov trading as FixTheWeek (sole trader, United Kingdom), address 5 Brayford Square, London E1 0SG, United Kingdom, contact contact@fixtheweek.com. FixTheWeek creates indicative meal plans, recipes, nutrition targets and shopping lists based on the preferences you set. The service does not provide medical diagnosis or treatment.

Contact for authorities and users (EU Digital Services Act): you and any authority can contact us at contact@fixtheweek.com, in English. Our legal representative in the EU under the Digital Services Act is Data Protection Representative Limited (trading as DataRep), 77 Camden Street Lower, Dublin, D02 XE80, Ireland; email digitalrequest@datarep.com, with “FixTheWeek” in the subject line; telephone +353 1 919 8899; web form www.datarep.com/data-request. Address letters to “DataRep”, not to FixTheWeek.

Reporting illegal content: if you believe something on FixTheWeek is illegal, email contact@fixtheweek.com with: why you believe it is illegal; the exact web address of the page, or where it appears in the app; your name and email address; and a statement that you believe in good faith that your report is accurate and complete. We will confirm that we have received it, review it promptly and carefully, and tell you our decision and how you can challenge it.

These terms cover the website and its installed progressive web app (PWA), and an official FixTheWeek mobile app when one is offered under these terms. The EEA includes the EU countries, Iceland, Liechtenstein and Norway; the UK is covered separately. Availability may vary by country. These terms do not cover Switzerland or other countries outside the EEA and UK.

English and Bulgarian are coordinated language versions of the same terms. Neither automatically overrides the other. The language version presented to you when you accept the terms is relevant to your agreement; changing the interface language later does not itself change that agreement. Any unresolved ambiguity is interpreted in the consumer’s favour where applicable law requires it. Mandatory local-language information and consumer rights remain protected.

2. Who can use the service

Registration is only for people aged 18 or over. You provide accurate information, keep your password safe and tell the provider if you suspect unauthorised access. An account is for the personal use of its holder.

3. Registration, access and data

An account is created with an email address and password; you may need to verify your email address before using it. How data is processed is described in the Privacy policy. You can edit and download your data and ask for your account to be deleted in the app, subject to the limits of applicable law.

4. Free and Premium

Free costs nothing and includes the features described on the pricing page. Premium adds the features described there and costs £6.49 a month or £49.99 a year in the United Kingdom, or €7.49 a month or €57.99 a year in the EU/EEA, VAT included. The currency follows the country you are in when you see the prices. The price, currency and billing period shown at checkout before you pay are the ones that apply. Stripe may also offer to show and charge the price in your local currency at its own exchange rate and fee; if you choose that, Stripe converts the amount, not us.

Premium is sold through Link, Stripe's merchant-of-record service: you buy the subscription from Link (shown as “Sold through Link”, and as LINK.COM* FIXTHEWEEK on your statement), which takes the payment, handles VAT and sends receipts and invoices under the Link terms shown at checkout. We supply the Premium service under these terms and remain responsible for it. The contract for Premium is concluded when you complete checkout, and Link confirms it by email.

Before you pay, checkout shows the plan, the total price including VAT, the billing period, any free trial with the date of the first charge, and how to cancel; the final button makes clear that you are subscribing or starting a trial that becomes a paid subscription. “Subscriptions and cancellation” sets out the trial, renewal, cancellation, failed payments and price changes; “Cancellations and refunds” sets out your 14-day right of withdrawal.

5. Cancellation, withdrawal and refunds

You can cancel Premium at any time under Account → Subscription → Manage subscription, or in your Link account; cancelling stops the next renewal, and you keep Premium until the end of the trial or of the period already paid. This is different from the statutory right of withdrawal, which lets consumers withdraw within 14 days and get their money back. During the withdrawal period you can withdraw online with “Withdraw from contract” under Account → Subscription. Both are described in “Subscriptions and cancellation” and “Cancellations and refunds”. Your mandatory consumer rights remain in full.

6. Acceptable use and rights

Do not use the service for unauthorised access, abuse, automated overloading or infringing the rights of others. The texts, interface, brand and catalogue materials are protected under applicable law. You receive a limited right to use the app for personal purposes; your own personal data remains under your control within the limits of the law.

The only free text members enter is their own name and email address; meal and nutrition-goal names are chosen from fixed lists, and nothing a member enters is shown to other people. We do not use automated content moderation. If we remove information, or restrict or close an account, because we consider it illegal or against these terms, a person makes that decision, and we will tell you the reasons and how you can challenge it, unless the law prevents us.

7. Availability and changes

We aim to keep the service available and secure; maintenance and technical interruptions are possible. We may restrict an account for a serious breach or security risk only after a proportionate assessment, giving reasons and an opportunity to challenge the decision where appropriate and lawful. Urgent action may be needed to protect users or comply with law. These powers do not remove mandatory remedies for an interruption, termination or failure to supply a paid service.

EU/EEA consumers retain the rights provided by applicable national laws on digital content and digital services, including where those laws cover a service supplied in exchange for personal data rather than money. Where applicable, conformity includes promised functionality, compatibility and necessary updates. You may require conformity free of charge within a reasonable time and without significant inconvenience; the legal conditions may instead entitle you to a proportionate price reduction or termination. For a paid service, a minor lack of conformity does not normally justify termination. These remedies are separate from withdrawal rights.

UK consumers retain applicable rights under the Consumer Rights Act 2015. Services must be performed with reasonable care and skill and meet binding information about the service. Where the legal conditions are met, you may require repeat performance at no cost or a price reduction, potentially up to the full price. Where the paid digital-content rules apply, content must be of satisfactory quality, fit for a particular purpose made known to us and as described; repair or replacement, a price reduction or other statutory remedies may be available. The relevant category depends on what is supplied; these terms do not classify every app feature as a download or limit available rights.

A valid reason for changing features may be security, compliance with law, accessibility, technical compatibility or improving planning and recipe accuracy. Changes beyond those necessary for conformity require a contractual basis, a valid reason, no additional cost and clear information. A materially adverse change to access or use will be notified in advance on a durable medium, with a right to terminate free of charge within 30 days of the notice or change, whichever is later, unless an unchanged conforming service remains available at no extra cost. This policy is also offered to UK consumers, without reducing more favourable statutory rights. We do not use it to make arbitrary paid-feature removals, price changes or retroactive contract changes; other material term changes require fair advance notice and applicable cancellation rights.

8. Nutrition information and liability

Automatic meal plans and calories are a general guide. Check ingredients and quantities; if you have an illness, are pregnant, or have an allergy, an eating disorder or a medical diet, consult a qualified professional. The provider's liability is governed by applicable law; nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded.

Nothing excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Health and allergen warnings do not excuse a failure to exercise legally required care or override consumer remedies. If you follow a retailer link, any grocery purchase is with the identified seller under its disclosed purchase terms; FixTheWeek remains responsible for its own service and representations.

9. Governing law and disputes

These terms make no exclusive choice of Bulgarian law or Bulgarian courts. Governing law is determined by the applicable conflict-of-laws rules. Consumers retain the mandatory protection applicable in their country of habitual residence when we target that market. You may bring a claim in your home courts where applicable jurisdiction rules permit, including the relevant courts of England and Wales, Scotland or Northern Ireland for UK consumers. No compulsory arbitration or requirement to litigate only in Bulgaria is imposed. For complaints, write to contact@fixtheweek.com.

The complaints process and consumer conciliation information are on the Contact page.

Free

Free needs no card or payment and has no time limit. Its features are described on the pricing page. You can delete your account in the settings at any time.

Prices

Premium costs £6.49 a month or £49.99 a year in the United Kingdom, and €7.49 a month or €57.99 a year in the EU/EEA. Prices include VAT, which Link calculates for your country; the price you pay doesn't change with the VAT rate. Checkout and the confirmation email show the price, currency and billing period that apply to you.

Who sells Premium

Premium is sold through Link, Stripe's merchant-of-record service. Link sells you the subscription, takes the payments, collects the VAT and sends receipts, invoices and payment emails; your payment details go to Link and Stripe, never to us. Payments appear on your statement as LINK.COM* FIXTHEWEEK. We supply the Premium service and remain your contact for it: contact@fixtheweek.com.

7-day free trial

New members can try Premium free for 7 days, once per account. A payment method is needed to start the trial, but nothing is charged during it. Checkout shows the day the trial ends and what will then be charged, and we email you about three days before it ends with that date and amount.

Unless you cancel before the trial ends, the plan you chose starts automatically when it ends, and the first payment is taken then. If you cancel during the trial, nothing is charged and you keep Premium until the trial ends.

Renewal

A subscription renews automatically at the end of each month or year and is charged to the payment method you added, until you cancel. Link sends a receipt for every payment and, where the law requires it, a reminder before a renewal.

Cancelling

You can cancel at any time under Account → Subscription → Manage subscription, or in your Link account. Cancelling takes effect at the end of the current trial or paid period: you keep Premium until then and are not charged again. There is no minimum term and no cancellation fee.

Cancelling stops future renewals; it is not the same as withdrawing from the contract, which is described in “Cancellations and refunds”. Deleting your account cancels a running subscription at once and ends Premium immediately; outside the withdrawal period, the rest of a period already paid is not refunded.

Failed payments

If a payment fails, Premium stays on while Stripe tries the payment again over the following days, and the Subscription tab asks you to update your payment method. If the payment still can't be taken, the subscription ends and your account goes back to Free.

Price changes

We may change Premium's price for a valid reason, such as changes in our costs or in taxes. We will email you at least 30 days before a new price applies to you, and it applies only from your first renewal after that notice. If you don't accept it, you can cancel before then and keep Premium until the end of the period already paid. A price change never applies to a period you have already paid for.

When Premium ends

When a trial or subscription ends, your account goes back to Free. Nothing you created is deleted: saved plans, planned days, settings and shopping lists stay in your account and in your data export, and you can still see and use them. Only adding new Premium content beyond Free's limits needs Premium again.

14-day right of withdrawal

As a consumer, you can withdraw from a Premium subscription within 14 days without giving any reason. The period ends 14 days after the day the contract is concluded, which is the day you complete checkout, also when you start with the free trial. Sending your withdrawal statement before the period ends is enough. If we failed to give you the required information about this right, the period is extended by up to 12 months; more favourable mandatory rules apply where they exist.

Starting Premium straight away

Premium starts as soon as you complete checkout, because you ask for it to. That does not take away your right of withdrawal. If you withdraw during the free trial, nothing has been charged and nothing is due. If you withdraw after a payment, you get the whole payment back: we don't deduct anything for the days you used Premium.

How to withdraw

The simplest way is online: under Account → Subscription, choose “Withdraw from contract”, which is shown throughout the withdrawal period. Check your name, the contract and the email address for the confirmation, then choose “Confirm withdrawal”. You can also tell us clearly that you withdraw from the contract by emailing contact@fixtheweek.com from your account's email address, or by writing to Aleksandar Mladenov trading as FixTheWeek, 5 Brayford Square, London E1 0SG, United Kingdom. You may use the model form below, but you don't have to. We confirm receipt by email without undue delay, with the content of your withdrawal and the date and time we received it, cancel the subscription at once and switch your account back to Free.

Cancelling under “Manage subscription” only stops future renewals; to withdraw and get your money back, use “Withdraw from contract” or send a statement as described above. You can also ask Link for a refund through Link's support for “Sold through Link” purchases.

Model withdrawal form (optional)

Complete and send this form only if you wish to withdraw from the contract.

• To: Aleksandar Mladenov trading as FixTheWeek, 5 Brayford Square, London E1 0SG, United Kingdom, contact@fixtheweek.com.
• I hereby give notice that I withdraw from my contract for the supply of the following service: FixTheWeek Premium (monthly or yearly).
• Ordered on: the date you completed checkout.
• Name of consumer: your name.
• Email address of the FixTheWeek account: your account's email address.
• Address of consumer: your address.
• Signature of consumer, only if this form is sent on paper.
• Date: today's date. Never include passwords or card details.

Refunds

We refund all payments received under the contract without undue delay and no later than 14 days after the day we are informed of your withdrawal. Because Link is the seller of record, the refund is made through Link to the payment method you used, unless you expressly agree otherwise, and costs you nothing; the VAT you paid is refunded with it. When you use “Withdraw from contract”, the refund is started at once.

Outside the withdrawal period, cancelling does not refund the current period, but you keep Premium until it ends. Your rights if Premium is faulty or not as described are separate and are not affected.