Provider
Aleksandar Mladenov trading as FixTheWeek (sole trader), address 5 Brayford Square, London E1 0SG, United Kingdom. ICO registration number: ZC276257. General questions, consumer requests and personal data: contact@fixtheweek.com. Do not send passwords, tokens or card details by email.
EU/EEA representatives
For people and authorities in the EU/EEA only: our representative under the EU GDPR and our legal representative under the Digital Services Act is Data Protection Representative Limited (trading as DataRep). Data protection: datarequest@datarep.com or www.datarep.com/data-request; postal addresses in every EU/EEA country are in the Privacy policy, section 1. Digital Services Act: digitalrequest@datarep.com, +353 1 919 8899, or by post to DataRep, 77 Camden Street Lower, Dublin, D02 XE80, Ireland. Put “FixTheWeek” in the subject line and address letters to “DataRep”. For questions about your account, your subscription or the service, contact us at contact@fixtheweek.com.
Complaints and consumer dispute resolution
For a service complaint, send your account email or order reference, a description of the problem and the remedy you seek to contact@fixtheweek.com. Include relevant dates and screenshots where useful, but no password, authentication token or full card details. The operator will assess the complaint, explain the outcome and provide any applicable dispute-resolution information.
You may contact Bulgaria’s Commission for Consumer Protection (KZP) and consult its information on general or sectoral conciliation commissions. Availability, admissibility and trader participation depend on the applicable procedure; FixTheWeek does not claim membership or compulsory participation in an ADR scheme. Your right to go to the competent court is preserved.
EU/EEA customers can seek help from the competent consumer authority or an eligible local dispute-resolution body; cross-border assistance may be available through the European Consumer Centres Network: https://www.eccnet.eu/. UK customers can use the official consumer-advice routes for England and Wales, Scotland or Northern Ireland listed at https://www.gov.uk/consumer-protection-rights. Before rejecting an unresolved complaint, we must give any ADR information and participation statement required by applicable law. No membership of a UK or EU-wide ADR scheme is claimed. You do not have to use ADR before going to court unless the law requires it.
Consumer authority and conciliation information: Commission for Consumer Protection
Data-protection complaints
For a privacy complaint use contact@fixtheweek.com. The Privacy policy explains UK acknowledgement within 30 days and separate rights-request deadlines, EU/EEA authority routes and the UK ICO route.